Packages delivered by air: Drones as delivery service

What has travelled by road to reach us until now could be delivered by drones in the future. This has many advantages: Poor rural transport infrastructure or persistent congestion in large cities can be bypassed. In 2013, Amazon was among the first to announce the intention to deliver goods using small autonomous drones. But when might this technology truly become part of our daily lives? Drone researcher Pasquale Grippa provides some answers.

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Customers who pay for their purchases by card are less likely to remember the precise amount paid

The transparency of spending money depends on the mode of payment used: cash, single-function cards that offer only a payment function, or multifunctional cards which may also include bonus programmes, user identification or other functions. A recent study has shown that the recall accuracy associated with the act of paying is lower for both card formats than it is for cash transactions.

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Ensuring that no surgical scissors are left behind

Risk management instruments could prevent many so-called undesirable events in hospitals. However, for these tools to work efficiently, a safety culture is required, which needs to be introduced and implemented gradually. Šehad Draganović is investigating how this might be achieved.

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Financial compensation: Handwritten messages & banknotes are better received

Money is money: so why should we care how it is given? A new study on complaint handling, recently published in the renowned Journal of Service Research, delivers fresh insights: People who complain react differently, depending on how the financial compensation is presented.

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